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Cross-tool AI layer

Saarthi Copilot

A tool-aware copilot that can retrieve context, guide workflows, and draft actions inside the IMRTechnologies platform.

Saarthi is not positioned as a generic chat bot. It sits on top of live tools, supports host-aware context across portal, admin, and platform-admin surfaces, performs knowledge-base retrieval, and uses confirmation gates before write actions.

Governance & ResilienceHost-aware contextKnowledge retrievalAction confirmationsObservability

Best fit

ops leads • tenant users • platform admins • multi-tool teams

Commercial model

Custom deployment or bundle add-on

What is already live

  • Runs across client portal, admin dashboard, and platform-admin with host-scoped context.
  • Supports action confirmation flows rather than hidden write behavior.
  • Autofill support already exists for cloud, marketing, ticketing, accounting, and admin support forms.
  • Knowledge-base retrieval and deployment-driven model routing are already wired into the stack.

Included In This Module

What teams actually get

These are the modules already reflected in the implemented workflow, not speculative roadmap cards.

Tool-aware assistance

Operate with route context instead of acting like a detached assistant window.

Knowledge retrieval

Pull answers from deployment knowledge bases before generating a response.

Structured autofill

Draft field updates for supported forms and require confirm or reject decisions.

Operational observability

Track usage, model routing, fallback behavior, actions, and pending confirmations.

Deployment Fit

Where this fits best

Portal productivity

Help users move faster through cloud, accounting, or support workflows without extra training.

Operational triage

Surface pending work like cloud change requests or support/admin follow-up in context.

Guided action execution

Let teams use AI assistance while keeping final control over writes and submissions.

Need this scoped as part of a broader IMRTechnologies rollout?

Most deployments are stronger when they are connected to the rest of the stack: cloud, CRM, support, analytics, documents, governance, and AI assistance. We can scope this as a standalone module or as part of a larger client portal build.